Sign Up and Sign In

Deepwell uses your Microsoft account every time you sign in, so there are no separate Deepwell passwords to keep track of. Any type of Microsoft account works: work, school, or personal.

Your organization might have a Microsoft rule that restricts the approval of third-party apps. If it does, your Microsoft administrator must approve Deepwell before you sign in.

How to create your MSP account

1. Go to the Deepwell app. On the sign-in screen, select Don't have an MSP account yet? Sign up.
2. Type your Company name.
3. Select Sign in with Microsoft.
4. Approve the Microsoft prompt.

Deepwell shows your Dashboard, and your company is set up. The account you used is the first MSP Admin of the company, so you can add Users to your team, connect your tools, and configure your brand right away.

Only one person signs up. The sign-up makes the account for the whole company, and all other Users join it with an invitation. See Team and Users. Review the Company name carefully as you type it, because your clients see this name on your Reports.

How to sign in

Do these steps when you come back to Deepwell:

1. Go to the Deepwell app.
2. Select Sign in with Microsoft.

Deepwell shows your Dashboard.

Deepwell keeps a device identifier for each browser you sign in from, so it can recognize that browser the next time. The identifier is deleted 30 days after sign-in. See the Privacy Policy for what Deepwell keeps about your account.

If you can't sign in, see FAQ and Troubleshooting.

Who signs in, and where

• You and your team sign in to the Deepwell app with your Microsoft accounts. To add a User to your team, see Team and Users.
• Your clients sign in on the same page as you, at the address that ends in /login. After sign-in, they see the Report portal only. The portal shows the Reports that you deliver to their Organization and nothing of your MSP account. It works right away, and to put your own brand on it, set up a custom domain. To invite the contacts of a client, see Organizations and Mapped Organizations.

How to sign out

Select the Sign out icon at the bottom of the sidebar, next to your name, to end your session.